Returns & Exchanges


WHAT IS YOUR RETURN POLICY?

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. Framed art prints are final sale and cannot be returned. If you wish to return an item that was gifted to you, please  email  contact@hausofassembly.com . Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.

*THE COST OF SHIPPING FOR THE RETURN IS THE SOLE RESPONSIBILITY OF THE BUYER

 

HOW DO I RETURN AN ITEM?

1. Make sure that your order qualifies

Unused and unopened products may be returned within 30 days of receipt. Pillows, personalized orders, framed art prints, and items marked final sale are not eligible for returns.

2. Return your order and packing slip

Haus of Assembly 
Attn: Returns Department
Nassau, Bahamas
P.O.Box N-7401

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact 

contact@hausofassembly.com .

 

DO YOU OFFER EXCHANGES?

We do offer exchanges. Please feel free to contact  contact@hausofassembly.com.

 

DO YOU OFFER PRICE ADJUSTMENTS?

We do not offer price adjustments. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gift with purchase promotions on orders that have already been placed.